The “My EAMC” patient portal is a tool available to EAMC patients who wish to view their medication list, allergy list, patient education documents, and some lab results after leaving the hospital. This portal will allow patients (or caregivers, when appropriate) to be active participants in their healthcare plan.

In order to participate, all we need from you is your email address so we can provide you with an invitation to use the portal. Once you receive your invitation, you will go through a couple of steps to get registered and then you can view your information from the comfort of your personal computer.

Your steps to connecting to the “My EAMC” Patient Portal:

  1. Provide the registration staff with your email address when you are getting registered
  2. You will receive an email from inviting you to get connected with your medical information by registering for My EAMC. (Check your junk or SPAM folder if you do not find it.)
  3. Click on the link in the email
  4. You will be asked personal information to confirm your identity
  5. If you weren’t able to give your email address at registration, you can give it to your nurse during your stay to get your email invitation sent
  6. If you did not provide your email address during your stay or you haven’t had a recent visit at the hospital, please print and complete the authorization form in the link below.
  7. Provide a copy of your photo ID and the completed form to the medical records department. Once this form is signed and approved, you will receive an invitation to your personal e-mail to set up your user name and password for the patient portal.
MyEAMC Patient Portal Logo

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Frequently Asked Questions (FAQ)

How will My EAMC benefit my health care?

East Alabama Medical Center’s My EAMC allows you to access your personal medical information on-line at any time. Using My EAMC, you are able to check most common lab and radiology results, and see a summary of your medications, allergies, immunizations and medical issues.

How do I sign up for My EAMC?

You can enroll in My EAMC while visiting East Alabama Medical Center for an appointment. Speak with a member of your care team to start the enrollment process.

What if I didn’t receive my invitation email?

Please check your spam or junk mail folders in your email account. If you still can’t find it, please call the Medical Records department at 334-528-2261 and ask them to verify your email address and resend the invitation

Can I enroll my spouse, child or another family member in My EAMC?

Yes, however we are not currently enrolling anyone under the age of 19. If you are a care provider for another adult, you may be given access to that person’s account.

Can I ask questions regarding a family member from My EAMC account?

No. Your My EAMC account is specific to your health care and is tied only to your medical record. However, family members do have the option of allowing another adult to have access to their My EAMC account.

Is a mobile version of My EAMC available?

Yes, My EAMC is available via the mobile app HealtheLife.

Can I use My EAMC to communicate an emergency or medical concern?

No. If you are experiencing a medical emergency, please call 9-1-1 or go to your nearest Emergency Room.

Who will have access to my medical information in My EAMC?

The information in My EAMC is the same information in your electronic medical record maintained by EAMC. Only your physician or other professional care staff at EAMC has access to that medical record. You have the option of allowing another adult to have access to your My EAMC account.

Can I send an email to my physician through My EAMC?

Not right now. However, that may become an option in the future as our patient portal grows.

With My EAMC, am I able to make online appointments or prescription refill requests?

Not right now. However, that may become an option in the future as our patient portal grows.

What lab results will be viewable in My EAMC?

Most common lab test results will be viewable in My EAMC. Some sensitive results are not currently available in My EAMC. These include but are not limited to STD screenings, HIV, pathology, radiology, microbiology, some cancer markers, drugs of abuse, alcohol and pregnancy-related results.

When will I see my lab results?

Lab results will be delivered into My EAMC 36 hours after results are entered into your electronic medical record.

When will I see my radiology results?

Radiology results will be delivered into My EAMC 5-7 days after results are entered into your electronic medical record.

How can I ensure my medical information stays secure?

Before enrolling you in the portal, we require you to show proper identification and answer security questions to verify your identity. This helps to prevent unauthorized parties from being able to access your private health information. However, keeping health information secure depends on you as well. We need you to make sure we have your correct email address and you need to inform us if it ever changes. We strongly suggest that you use a personal email account rather than a work email address as this information might be available to your employer. You need to keep unauthorized persons from learning your password. If you think someone has learned your password, you should promptly change it via the patient portal.

How do I get technical help accessing My EAMC?

You may call the My EAMC support line at (877) 621-8014, 24 hours a day, and 7 days a week.

What if I have a question about the content of My EAMC?

For specific questions regarding portal content, call 334-528-2950 or toll free 855-457-PORT (7678) and leave a message. Your call will be returned as soon as possible.